Get in Touch With Us
Questions about our casino reviews, something that looks out of date, or feedback about our responsible gambling guidance — we want to hear it. This page explains the best way to reach us and what happens once you do.
How to Contact Us
Email is the most direct route to our editorial team. We read every message personally and aim to reply within two working days. Reach us at [email protected].
To help us respond quickly, let us know the nature of your enquiry in the subject line — for example, whether it relates to a specific casino review, a bonus term, a site correction, or a partnership proposal. A little context at the start saves a follow-up round of questions.
What You Can Write to Us About
There is no wrong reason to get in touch. Below are the most common enquiries we handle:
- Review accuracy and updates — If a welcome offer, payment method or licence detail has changed since we published a review, please flag it. We take accuracy seriously and fact-check our content regularly, but things move fast in this industry.
- General questions about our content — If something in our casino comparisons is unclear — how we rate a site, what a term means, or why a particular option appears where it does — just ask.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message and we will point you towards the right support services without delay. You can also visit the National Council on Problem Gambling directly, or call their 24-hour helpline on 1-800-522-4700.
- Corrections and fact-checks — Spotted something that conflicts with your own experience or an official source? We welcome that kind of scrutiny and will investigate promptly.
- Partnership and commercial enquiries — If you represent a casino operator or affiliate programme and would like to explore how allonhill.com could work with you, please introduce your organisation and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Content suggestions — Is there a topic you would like us to cover — a specific state's regulations, a payment method, or a game type? Reader input shapes a meaningful share of our editorial calendar.
What Happens After You Send a Message
Every email is read by a member of our editorial team — not an automated system. We do not send templated acknowledgements in place of a real reply. You will hear back from someone who has actually read your message.
Our standard turnaround is two working days. During busier periods it may stretch slightly beyond that, but we will always follow up. If your enquiry is time-sensitive — for example, a bonus that is due to expire or a factual error on a live page — say so in your subject line and we will prioritise it.
A Note on Editorial Independence
allonhill.com is an independent comparison site. We may earn commission when a reader visits a casino through one of our links, but that commercial arrangement does not determine which casinos rank highest or what our reviews say. If you have questions about how we handle those relationships, or about any aspect of how our ratings are produced, we are happy to explain.
Responsible Gambling — a Standing Commitment
Online gambling is legal in a number of US states, and the list continues to grow. Wherever you are located, the same principles apply: only gamble with money you can afford to lose, set time and deposit limits before you start, and stop if it stops being enjoyable.
If gambling is affecting your finances, relationships or wellbeing, support is available at no cost:
- National Council on Problem Gambling (NCPG): 1-800-522-4700 (24 hours, 7 days)
- Gamblers Anonymous: gamblersanonymous.org
- State self-exclusion programmes: Available through the regulator in each licensed state — your state gaming commission's website will list the enrolment process.
We also cover responsible gambling tools and what to look for in a trustworthy site across our main reviews. If you would like to understand more about how licensed US casino sites work before you play, our broader content on casino regulation and player protections is a good starting point.
Thank You for Reading
Feedback from people who actually use our site — whether that is a correction, a question or a compliment — is how we keep this content useful. We look forward to hearing from you.